FAQ

GENERAL


• WHAT IS ENCHANTED VOYAGE BOX? 

Enchanted Voyage Box is a monthly book subscription box that delivers the best newly enchanting debuts and highly anticipated books along with exclusive personalized goodies. Enchanted Voyage is a visual and personalized box, made to feel like the real experience.

It's an adventure. An experience. A journey.

It's a Voyage in a box


WHAT DO YOU MEAN BY PERSONALIZED?

Personalized mean each box is made with you in mind. It's important to me that you know how special and important you are and you will feel that each time you receive and open your box. Everything about you matters, from your name to your favorite color. Your birthday, favorite book,  favorite character, accomplishment and milestones, it all matters! It's is important that your experience is visual and personalized!


HOW DO YOU CHOOSE ITEMS?

We choose items that we believe will heighten your experience while going through The voyage .

WHAT CAN I EXPECT INSIDE THE BOX?

Each box will contain a newly released YA (young adult) fantasy book, 4-5 exclusive bookish goodies with 1 or 2 being personalized. And not to mention, our special and signature items.

• CAN I SKIP OR CANCEL?

Yes, we allow for our subscribers to be able to do both at any time!

• HOW DO SUBSCRIPTIONS WORK?

We offer 3 Subscription Plans:

Monthly Subscription box: 

3 Month prepaid Subscription:

6 Month prepaid Subscription:


• WHAT IS A THEME?

Great question! Each month our boxes have a theme and each theme is a hint of what book will be inside your box!

WHAT IF I ALREADY OWN THIS BOOK?

The books we choose for each month are normally published in the same month you receive your box. But to go further into detail, we choose books that have been published in the last 3 - 4 weeks and it is rare that you will have the book. If you do have the book, we unfortunately do not offer refunds.

QUICK TIP:  We do announce a theme for the boxes every month to give a hint of what book will be inside. If it sounds familiar to you and you already own the title we suggest that you please skip!


• WHAT AGE IS ENCHANTED VOYAGE BOX SUITABLE FOR?

The books we include in our boxes are Young Adult and are suitable for 14 and beyond!


PRICING, BILLING AND PAYMENTS


HOW MUCH IS AN ENCHANTED VOYAGE BOX? 

Well our prices vary. We offer 3 plans - Our monthly subscription box is US $39.99 (+ Shipping), Our 3 month subscription plan is US $120 (+ Shipping), Our 6 month subscription plan is US $240 (+ Shipping)


WHEN WILL PAYMENTS BE DEDUCTED?

For first time subscribers our monthly subscription are deducted on the first of the month, meaning you will not be charged until the 1st of the month.

Payments for our 3 month subscription plan are deducted immediately after checkout and you will not be charged again until the 1st of the 3rd month

Payments for our 6 month plan are deducted  immediately after checkout and afterwards every 6 months  on the 1st.

WHAT PAYMENT METHOD CAN I USE?

We accept all major credit and debit card.

NOTE:

 Unfortunately at the moment we do not accept Paypal.


WHEN ARE BOXES SHIPPED?

It depends on what book we choose for that month, but normally boxes are always shipped between the 20th and the 25th of every month.

CAN I RETURN OR EXCHANGE A BOX?

Unfortunately no, we cannot accept returns or exchange a box for another.

ONE OF THE ITEMS IN MY BOX ARRIVED DAMAGED. 

We are very sorry to hear that! Please contact our customer service with a photo of the damaged item attached. Thank you!

CAN I GET A REFUND IF I CANCEL MY PAID ORDER?

Unfortunately, because you already paid for it we cannot issue a refund. We are very sorry!

DOES ENCHANTED VOYAGE SHIP TO MY COUNTRY?

YES, we ship worldwide!

HOW MUCH DOES SHIPPING COST?

Shipping Rates:

United States - $8.50 per box

Canada - $16.95 per box

International shipping - $23.95 per box

*We are still currently working on lowering the international shipping rates and hope to do so once we are a larger company.